05 Apr Website Hosting and Maintenance FAQs
Website Hosting and Maintenance FAQs
Clients often ask us what is the difference between our hosting packages versus hosting on Go Daddy or other 3rd party platforms. Another question we often get is “Can I perform the maintenance on my website myself?” This handy list of FAQs about Website hosting and maintenance should help you understand what’s involved and why you may want a professional handling these very important tasks for you.
Should I outsource my website hosting and maintenance or do it myself?
There are some critical things you should know before you make this decision. First, you’ll need to have the time. Monthly maintenance and updates can take anywhere from two (2) hours to several hours, depending on the task and technology – and that is for an experienced developer! Unless you have the development background to maintain your site successfully, you will be very frustrated, and you can potentially cause operational damage to your website.
Second, you have to ask yourself…as a business owner, “is this really the best and highest use of my time?” Chances are, the answer is no. Outsourcing these services ensures the work is done right by an experienced developer/development team and ensures your site remains secure, accessible, and functional year-round.
How much does website hosting and maintenance cost per year?
The average cost for website maintenance each year can range from $1,100 to thousands, depending on the type of website you have. The average price ranges from $35/month to $5,000 per month. While you may pay for some services on a monthly basis like tech support and website updates, other website maintenance fees may require an annual payment.
A few examples of services that usually require upfront payment for the year include:
- Domain name
- SSL certificate
- Website Hosting
If you’re looking to partner with a service provider for website maintenance, many operate on a per-month pricing plan. WBN Marketing of Florida LLC, for example, offers monthly service plans to give your company and your team the flexibility and convenience of modifying your package based on you and your website’s needs.
Why do website maintenance costs vary so much?
Prices for website maintenance have a wide range due to several factors, including:
- Your website’s size
- Your website’s complexity
- Your service provider’s experience
- Your service provider’s resources
- Your website maintenance service selection
While most service providers try to provide a canned approach or a one-size-fits-all package for website maintenance, many sites require a customized service and pricing plan. That’s why WBN Marketing of Florida LLC offers customized packages based on your needs, a well as your website’s needs.
Can I just host my website on Go Daddy or a similar 3rd party vendor for a cheaper price?
You could, but we don’t recommend it and here’s why:
- With large 3rd party hosting companies, your site is on a server with thousands of other websites, exposing your website to anything those other sites may have such as viruses, malware, etc., as well as any server issues or major national outages that occur.
- Large 3rd party hosting companies do not provide the necessary monthly maintenance needed to keep your site accessible to users and working optimally, hence the very low monthly hosting cost. If you are currently or plan to perform search engine optimization on your site, the health of your site is of important concern to Google and other major search engines. If your site is not maintained properly, it will affect your ranking and standing with Google and other search engines.
- Should your site get hacked and/or blacklisted by Google or another major search engine, your large 3rd party hosting company will not assist you in fixing that problem – you will need a developer for that. The company most likely will instead try to sell you a “security” product you do not need, claiming that will prevent such a quandary in the future…sound familiar?
- Lastly, no one wants to spend an hour on hold just to reach someone who knows less that you do. Hosting on a 3rd party server will most likely net you poor, unknowledgeable “call center”, customer service and unwanted sales pitches, and no one has time for that.
When you host with WBN Marketing of Florida LLC you get a real person assisting you in a swift and timely manner. You will never wait on hold and if your website does experience a hack or security issue, rest assured our team will prioritize the issue, ensuring a swift resolution so you can get back to business.
How long does it take to make requested changes to my website?
When you want changes made to your website, you want them yesterday – that is understandable. Unfortunately, that is not a realistic expectation. Depending on the updates you request, it might take longer than a day (or instantaneously) to get the job done because it takes time to do things the right way. For small content changes, we typically can make them in 72 hours or less, depending on our current production schedule. It may also be helpful to know what the turnaround time typically is for specific types of changes. To give you a more realistic idea of turnaround times for specific changes, here are common website changes and updates, and the tasks/time involved in completing them.
Critical WordPress Core Version and Plugin Updates
Critical updates are core version updates that are necessary for your website to be running as securely and optimally as possible. The version update process generally takes 1-2 hours (or 4 hours for large websites), however that does not mean 1-2 hours from the time requested. We also automatically perform these core version updates each month as well.
Changes to Web Design or Functionality
Changes to the design and functionality may be necessary at times. For these updates, we use a ticket system that allows clients to request the change. From there, requests are put into a queue and dealt with on a first come, first serve manner. However, there are emergency cases where a request may be escalated to top priority. An emergency is defined as a hack, malicious threat or an issue that has cause a website to go down. Content or design changes are not considered emergency requests.
Lastly, the more information you can provide our team (URLs, screenshots, information about your browser and operating system for local issues), the better and faster we can help you.
We hope this information will help you understand the finer points of website hosting and maintenance, and help you make the right decision for your needs. Should you have any questions, feel free to contact the WBN team!